Protocol updated: January 2026. This policy ensures functional transparency for all transactions within the PSB Idea ecosystem.
As our products consist of immediate digital downloads, software-as-a-service, and virtual assets for NumQ and Cardly, all sales are considered final upon delivery.
Refunds for acquisitions channeled through Google Play or Stripe are subject to the respective platform's regulatory standards and verification logic.
Digital assets (e.g., gacha currency, puzzle unlocks, and premium assessment reports) are classified as consumed immediately upon acquisition. No partial or full refunds are granted for active subscriptions that are canceled before the cycle expiration.
PSB Idea protocol allows for refund considerations in the following high-priority exceptions:
Confirmed architectural errors preventing cross-session data synchronization for more than 72 hours.
Algorithmic errors resulting in multiple charges for a single unique asset acquisition.
Submit your transaction identifier and technical brief to our compliance department via the formal email hub.